Mountrose has many years experience in Quality control and packaging able to provide customers with complete assurance. Products are tested rigorously before approval ensuring that all products meet statutory requirements.
- Dedicated quality control departments in the UK, China and Malaysia
- Product testing – in house and external 3rd party
- Factory audit programme – in-house and external 3rd party
- Material sustainability programme
- Product certification – within Statutory requirements
- UK based customer Service team
- Customer help line number on assembly instructions
- Spare parts replacement service
- Re-packaging service (based in the UK)
- 16 years experience in direct home delivery – all goods packaged to Home delivery specification
- Repair or replacement policy available on Cabinet and upholstery products via Ecomaster, Mountrose’s service support partner.
Mountrose has built its success on providing not only a quality product but also quality of packaging and service and this has given us an unrivalled reputation within the industry.